THE LEXUS COVENANT - our continuing promise to you

 
For more than 75 years and 4 generations, Reinhardt Lexus has dedicated itself to the most important aspect of the automotive shopping experience: you. As a family business itself, Reinhardt not only understands your focus-we share it. 

When you walk through our doors it's as a friend, a colleague, a neighbor, and a guest. You come to us as a mother, a father, a young professional with dreams of your own. We want to help you protect what's most important to you. We want to help you meet this dreams.

When you shop or service with Lexus, our mission is to help you "experience amazing." 

In fact, did you know that in 2017, Lexus rededicated itself to the original covenant established by Lexus Division managers and associates in 1987? 

That first mission statement set the foundation for maintaining the highest levels of product quality and customer service and has remained part of the Lexus DNA to make our guests feel right at home. 

The original covenant declared the brand's intent straight away, proclaiming that, "Lexus will enter the most competitive, prestigious automotive race in the world. More than 50 years of Toyota automotive experience has culminated in the creation of Lexus Cars. They will be the finest cars ever built." 

Now, after decades spent in the "Pursuit of Perfection," Lexus has its own story to tell - they want each guest to "Experience Amazing." Part of that story is doubling down on the commitment to the line, found in both the new and old covenant, reading, "Lexus will treat each customer as we would a guest in our home." 

At Reinhardt Lexus, you're more than a guest. You're family. And just like we help, love, and guide for our family, we aim to do the same for you. 

This year, Reinhardt is taking the covenant again, and will endeavor to do so with each and every guest-turned-family-member that walks through its doors. That's why, once again, and with the updated version in mind, Reinhardt and Lexus promise to do the absolute best for you and your family. 

While "Lexus competes in the luxury automotive industry, the most prestigious race in the world. Lexus' history and experience, gained for more than two decades, has culminated in the creation of our automobiles, the finest ever built, "Reinhardt Lexus continues to serve the Montgomery and surrounding areas with new and used Lexus vehicles. 

The Reinhardt family, just as Lexus, with several decades of experience and history in the automobile industry, has built their reputation for being transparent and reliable. We not only aim to treat each customer as we would a guest in our home, but as if they were a part of our own family. An elevated guest experience is not just the exception anymore; this is the expectation we uphold each day - The Reinhardt Lexus Covenant 

If you ever had any Lexus concerns not addressed or have an amazing experience to tell, we want to hear from you! Email us at guest.services@rlexus.com!


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